TikToker claims issues with security system in viral video

A TikTok video that was posted in early November went viral after it showed a customer at a Walmart store attempting to go through the self-checkout process, but was told there was a poorly scanned item.

“The Walmart checkout thinks I’m stealing when I’m not,” TikToker’s Rejean Allen, whose username is rejeanlevell, said in his video, which has garnered more than a million views. “You can clearly see that I scanned the chicken, but then the machine thinks I stole it.”

Images of the alleged incident showed him running his product through the self-service checkout scanner.

“That said a potential parse error, a potential AKA theft, but I didn’t steal it, so the man had to come in to put in his code,” Allen said in his video.

He said News week that employees generally give buyers a “cold shoulder” when they go to the machines to resolve the problem.

“A lot of people act like you’re stealing,” Allen said.

This TikTok video was in response to a comment on a previous video posted by Allen that showed Walmart’s security system.

“Walmart has these new cameras right above the cashiers,” he explained, pointing to the store’s self-checkout section and the various security screens that are mounted.

The Loss Prevention Council stated thatThe machines are worth it, even if it means shoppers are more likely to steal items, according to experts in the retail industry.

“Machines mean fewer cashiers, and that can translate into big savings, although it does encourage some shoppers to take advantage of the five-finger discount,” the study says.

The study continued on money.com where it said more advanced security technology is likely to hit stores.

Allen posted a few more videos in which he showed Walmart and Target security systems and cameras.

“I published an article on store security systems at large chains to highlight the capabilities of their technologies not only to catch theft, but also to confuse people with theft,” he told News week.

Regarding Walmart’s security system in particular, Allen said he believed that even though the company was spending money on cash registers and anti-theft technology, it wasn’t working properly.

“They would have less problems stealing from self-service checkouts if they hired employees to work on the live lines,” he said.

Allen went on to say that he had recently moved from Texas to Colorado and, in his experience, his two local Walmart locations had limited staff working as cashiers.

A TikTok that shows a parse error during self-checkout recently went viral. Above, a customer uses an automatic kiosk in a supermarket.
EVA HAMBACH / Getty Images

A few commenters on Allen’s viral video wrote that the incident was not a serious issue.

“Why is everyone upset … this is software that tracks movement … It won’t be perfect, just let the guy enter his code and get through your day,” wrote one viewer.

However, other reviewers shared their personal experiences and struggles with ATMs.

“They tried to pull this off with eggs that I scanned,” one TikTok viewer wrote. “Hundreds of dollars worth of groceries and they think I tried to steal eggs.”

Another person wrote: “It did this to me when I moved my wallet from hand to hand to scan something. He thought I stole my own wallet.”

News week reached out to Walmart for comment.

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