Marten Transport sends message to entire fleet about operating ‘systems issues’
Truck drivers at Wisconsin-based full-cargo hauler Marten Transport said they received two fleet-wide messages from the company’s top executive on Tuesday afternoon thanking them for their patience as the company continues to work “on certain system problems” that she “began to experience on Sunday”.
However, some drivers say there was little communication from the company on the system issues before receiving these two fleet-wide messages from Tim Kohl, CEO of Marten, via Omnitracs, the trucking company fleet management system.
“We are working through them and we are putting more of our systems into service,” Kohl said in his post, obtained by FreightWaves. “I don’t have time to go into all the details now on the systems. You just need to know us and how we have changed wages in the industry.
Kohl also reminded Marten drivers not to believe “no bulls you might hear” about the publicly traded company (NASDAQ: MRTN), headquartered in Mondovi, Wisconsin. The carrier has nearly 3,500 powertrains and 3,100 truck drivers, according to the Federal Motor Carrier Safety Administration’s SAFER website.
In his fleet-wide post, Kohl said the drivers could “get fuel as always” and would be paid as usual on Friday. At the end of his post, he added that Marten “will not increase the cost of our health insurance for you and your families for another year, in 2022. You have earned it for a job well done.”
Marten’s attorney, Randall Pattee of Fox Rothschild LLP, headquartered in Minneapolis, told FreightWaves on Tuesday night that executives at the company would not issue a public statement describing its systems problems.
In a letter Pattee sent to FreightWaves, Marten denied that his operating system was down, that “the cyberattack did not occur around 2:30 p.m. CDT on Sunday”. The company also denied that it was “unable to send rate confirmation or track loads in its systems and that its phone lines were not down.”
FreightWaves reported on Monday that, according to sources, the company suffered an apparent cyberattack and was unable to send rate confirmations or track charges in its systems.
Drivers contacted FreightWaves on Monday after receiving a fleet-wide message around 11:30 am Sunday saying Marten’s system was down and had no “ETA for when he returns.” Text messaging seems to be the only thing that works.
Kohl said in his post Tuesday that the people of Marten “were there Sunday evening and early Monday morning to support you. Ditto today as we restart our systems.
A second message sent to drivers at around 12:39 pm Sunday said the company “is having problems with Omnitracs and related programs” and asked the drivers to be patient as “communication delays will occur”.
A dedicated account driver who was scheduled to leave on Monday morning on his weekly run told FreightWaves he tried to contact his fleet terminal in Texas on Sunday afternoon after receiving the vague message.
“I called my terminal and couldn’t reach, so I tried to call the other 12 terminals and couldn’t reach anyone on the phone. So I tried calling the company and no one answered there either, ”Texas-based truck driver Marten told FreightWaves on Tuesday.
The driver told FreightWaves he had received a message from his fleet manager that Marten’s systems were down but the company “was going to do its best to operate normally.”
“If you’re under a load, then deliver it or pick it up.” Write everything down. The trailers you pick up / drop off, numbers and locations, times and locations… keep track of everything, ”said a message to Marten’s drivers, obtained by FreightWaves on Tuesday.
This is a developing story.
If you have a story to share, email me at [email protected]