Indiegogo’s Angry Supporters of iTrakit Bike Safety System Still Waiting For Finished Product Over 2 Years Later
Investors in ITrakit’s Indiegogo crowdfunding expressed his anger that he still had not received the finished anti-theft GPS tracker more than two years after supporting the product.
The long-lasting battery-life device, designed to sit in bicycle frames, was touted as a solution to theft and proved popular on the Indiegogo crowdfunding platform, attracting £ 99,109 from investment by 993 donors.
However, no product was delivered, leading some to question the legitimacy of the campaign. One funder told us: “After nearly two and a half years of vague statements about Indiegogo – only updated when people are urging them to act – patience has really worn thin.
“Along with many others, I supported this project in June 2019, because it was associated with Condor Cycles and they apparently had a working model. Since then, yes, we have had Covid, but it seems there is had issues with the original iTrakit which was advertised as work at the start of the campaign.
“I can afford to lose the money I invested in this – I don’t know why but I had a feeling it would happen – others, I think, couldn’t and were hoping to use it. to get their bikes back when they got gashed. “
When we reached out to iTrakit for comment, the team behind the crowdfunder blamed a “combination of critical technical issues” with its main chip vendor, as well as the pandemic for slowing progress, but insisted that she remained “determined to bring iTrakit to market”.
Due to a combination of critical technical issues with our main chip supplier since early 2020, the pandemic, and a reduced team, the trade roadmap has been severely affected.
The company is currently operating on a small team and over the past 12 months has been developing an alternative prototype to potentially replace the original prototype, due to persistent issues with chip and network integration.
This replacement device will potentially offer a more powerful network device than the original, but we’re still undergoing pre-manufacturing testing that will take at least four more months before we can consider releasing it. This second device will not add any additional cost to the original donors.
Please understand that we are still committed to bringing iTrakit to market, but we are managing a very small team and doing everything possible to ensure that we can bring a working device to market.
iTrakit has also confirmed that there is no official partnership with Condor Cycles and has removed the Condor logo from the list of partners on its website. “Our current issues with the past 2 years shouldn’t have any negative thoughts on them [Condor] in any way, ”iTrakit said.
In a statement provided to road.cc, Condor Cycles distanced itself from the crowdfunder, saying it was “in no way affiliated or associated” with iTrakit.
We are so disappointed to learn that iTrakit did not provide the product to the backers. We are in no way affiliated or associated with iTrakit, we have not received any payment from them nor any share of the funds collected.
The founder came to us with the tracker, and we know how high bike theft is in London and how frustrating it is. The tracker appeared to be part of a solution to alleviate the issues and we were told they were working with the police to build a better database alongside iTrakit.
We put the unit in a Condor bike and tested its ease of assembly, that’s just as much involvement we had in the product. The article was written to let our customers know about this potential new product, as we believed it was worth publishing and might bring some relief to bikers.
We just unpublished the article because we believe it is misleading to anyone reading it, based on what you have told us. Second, we saw on the iTrakit website that our logo is displayed under partners, this is unauthorized use of our logo and we contacted them to have it removed.
We are saddened to read your comments on those who supported the crowdfunding project. As part of our communication with the company, we asked them to contact their investors, apologize and ask them to find a solution urgently.
iTrakit remains available for purchase on Indiegogo, where the comments section is full of frustrated investors asking for refunds and saying they’ve been scammed.
One contributor wrote: “I think we all need a refund, it’s been 2 years now, nothing but b *******.”
Another said, ‘It’s time to shut it down, guys. You missed your window. “
A comment posted seven days ago read, “You know what kills me the most is that you always advertise to sell people that you only have three left when you have not even a product. “